Privacy Policy

1. Who this policy covers

FurryDesk provides scheduling and business management software for pet groomers, primarily in the United States. This policy describes information handled through our website, business workspaces, and online booking pages. It covers business owners, team members, visitors, and people booking grooming appointments.

For account administration and operation of our service, FurryDesk determines how information is used. When a grooming business enters client and pet records or receives a booking, we process those records on its behalf. That business is responsible for its own privacy practices and notices.

2. Information we collect

Account and business information includes email addresses, authentication information, business and team details, service offerings, working hours, and subscription status. We also receive information you provide when communicating with us.

Booking and client records can include names, email addresses, phone numbers, appointment details, communication preferences, and consent records. Pet records can include a pet’s name, breed, age, grooming preferences, health or behavior notes, and visit history supplied by you or your groomer. Please provide only information relevant to grooming services.

Payment records can include transaction references, amounts, deposit and refund status, and subscription identifiers. Stripe processes payment details through its payment interfaces; FurryDesk does not store full payment card numbers.

Technical information may include IP addresses, browser and device details, request logs, error reports, and activity events. Where analytics is enabled, events such as creating an appointment or starting a subscription include account or business identifiers and relevant plan information.

3. How we use information

We use information to authenticate users, operate workspaces, maintain client and pet records, schedule appointments, process subscriptions and deposits, send booking messages, track communication preferences, provide support, and generate business reports. We also use it to diagnose errors, understand product usage, prevent abuse, secure the service, and meet legal obligations.

Where applicable law requires a legal basis, processing depends on the purpose: performing a contract, complying with legal obligations, consent for communications where required, or legitimate interests in operating and protecting the service, subject to your rights. Grooming businesses are responsible for establishing an appropriate basis for records they submit.

4. Service providers and other disclosures

Information is made available to the grooming business handling your booking and its authorized team members. We use service providers to operate FurryDesk, including Supabase for authentication and data storage and Stripe for billing and enabled deposit payments. Depending on the features configured, we use Resend for email, Twilio for SMS, PostHog for product analytics, and Sentry for error monitoring, along with hosting infrastructure providers.

These providers receive information needed for their functions. Some, including payment providers, also process information under their own privacy policies. We may disclose information when required by law, to protect rights and prevent fraud, or in connection with a merger or transfer of the business, subject to applicable protections.

5. Cookies and communications

FurryDesk uses cookies to maintain and refresh authenticated sessions. Blocking or deleting these cookies may prevent sign-in or interrupt your session. Enabled service providers may use their own technologies in their payment or other hosted interfaces.

Appointment messages and rebooking reminders depend on the business’s settings and your communication preferences. SMS appointment and rebooking permissions are recorded separately. Reply STOP to opt out of SMS. Contact your grooming business to update other reminder preferences. Essential account, security, and billing messages may still be necessary to provide the service.

6. Retention and security

Information is retained for the purposes described here, including maintaining business records, providing the service, resolving disputes, and satisfying legal or accounting requirements. Retention depends on the record type, the business’s instructions, and applicable obligations. Closing an account or canceling a subscription does not by itself immediately erase all records; backups and legally required records may persist for longer.

We use authentication and access controls to restrict access to workspace records. No online service or transmission method is completely secure. Protect your credentials and promptly report suspected unauthorized access.

7. Your choices and rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or receive a copy of your personal information, restrict or object to certain processing, withdraw consent, or appeal a decision about a request. You may also be entitled to complain to your local data protection authority. Withdrawing consent does not affect processing that was lawful before withdrawal.

For client, pet, or appointment information held by a grooming business, contact that business directly using the contact details on its booking page. We assist businesses with requests involving records processed on their behalf. We may need to verify identity and authority before fulfilling a request, and legal exceptions may apply. For account and privacy requests, email FurryDesk at hey@jairorauda.dev. Describe your request and the account or business involved, but do not send passwords or payment card details. We will respond within the period required by applicable law.

8. International processing and children

Our providers may process information in countries other than your own, where privacy laws may differ. Where required, international processing must be covered by safeguards recognized by applicable law.

FurryDesk is intended for adult business users and adult customers arranging pet care, and is not directed to children under 13. If you believe a child has provided personal information, request its removal through the relevant grooming business or FurryDesk at hey@jairorauda.dev.

9. Changes and contact

We will update the date on this page when the policy changes and provide additional notice or seek consent where required by law. Contact FurryDesk at hey@jairorauda.dev with questions about this policy or our handling of personal information.